UK Health and Security Agency - Test and Trace
Helping local authorities during a pandemic #
Our consultants have spent 6 months working with a fantastic team at UKHSA, on a number of initiatives. One aspect was researching and visualising lessons learnt from Surge testing during the COVID-19 pandemic.
This involved:
- Shaping discussion guides
- Articualting pain touchpoints
- Running ideation sessions
- Working with PM to assist impact mapping and prioritisation
- Creataing value proposition canvases and jobs to be done
They were also was involved in a discovery around how local authorities received stock and funding during the pandemic. Identifying best practice, and shaping service patterns that could be used in emergency situations, beyond pandemics.
This involved:
- As is and to be service blueprinting
- Ecosystem mapping
- Running ideation workshops