Ministry of Justice

Overview

Enhancing rehabilitation services to improve employability and reduce reoffending rates.

Client

Ministry of Justice (MoJ)

Year

2022

Services

Service Design, Interaction Design, User Research, Design Leadership

Challenge

Developing effective rehabilitation services within the constraints of the prison environment to improve post-release outcomes.

Solution

Our consultants led strategic initiatives, including service blueprinting, user journey mapping, ideation workshops, and service ecosystem mapping, to design meaningful education and work programs in prison.

Results

The initiatives aimed to enhance the employability of individuals leaving prison, contributing to reduced reoffending rates and safer communitie.