Ministry of Justice

Overview

Designing sustainable rehabilitation services to improve employability and reduce reoffending rates with user-centered design.

Client

Ministry of Justice (MoJ)

Year

2022

Services

Service Design, Interaction Design, User Research, Design Leadership

Challenge

Developing effective, sustainable rehabilitation services within the constraints of the prison environment to improve post-release outcomes.

Solution

We led strategic initiatives, including service blueprinting, user journey mapping, ideation workshops, and service ecosystem mapping. Our approach centered on understanding user needs and environmental impact to design meaningful education and work programs.

Results

Enhanced employability programs increased successful post-release employment by improving service accessibility. The sustainable design approach reduced resource waste and improved user satisfaction.