HMRC - Making Tax Digital

Overview

We're transforming the UK's tax system to be digital-first and user-centric.

Client

HM Revenue & Customs (HMRC)

Year

2022

Services

Service Design, UX Research, User Testing

Challenge

We're helping HMRC modernize tax services by making digital interactions seamless for businesses and individuals.

Solution

We applied a user-centered design approach, conducting extensive research and iterative prototyping to ensure accessibility and ease of use.

Results

The service improved digital tax submissions, reducing errors and increasing compliance, while making the process significantly more user-friendly.